Replacing or repairing your roof is a big investment. With such an important job on the line, you need to find the best Indianapolis residential roofing contractor for the job. If you don’t know much about home improvement services or your roof, it can be intimidating to know what to look for when searching for roofing contractors.
Don’t worry! With 40 years of experience in the home improvement industry and first place awards for both roof and window services in the 2021 Indianapolis Best Things program, we know a thing or two about roofs. To help you with your search for a residential roofing contractor in Indianapolis, we compiled a list of important questions to ask yourself while researching.
How reputable is the company?
Think about it…would you rather work with someone with 40 years of experience or someone who is just starting out?
It’s unlikely that you would hire someone for a service if they’ve only been doing it for a short amount of time, and you should think the same way when looking for a roofing company.
We always recommend choosing a company with years of experience and excellent customer service. Local roofing experts are more likely to provide you with high quality services and products because they rely on support from the community. They value their reputation and what they provide, so you can have peace of mind knowing you’ll be getting a quality roof.
What do others have to say about them?
It’s almost impossible to find a business without reviews. Whether you look online or rely on word-of-mouth recommendations, ask around and complete thorough research on what others have to say about different roofing contractors in Indianapolis. You know that your family and friends will give you an honest opinion about any companies they’ve worked with, which will help you narrow down your search.
What does their past work look like?
Don’t be afraid to ask different contractors to show you samples of their work! When it comes to visual projects, end products carry a lot of weight. Some contractors may even have an online portfolio of work you can scroll through, or previous customers could have left reviews that include photos of finished jobs.
Are they licensed, bonded and insured?
Roofing is a dangerous job. We always recommend that homeowners rely on the professionals to handle their roofing needs. From the types of roof material and tools to safety equipment, reputable roofing contractors will be responsible and have their bases covered. As a homeowner, never accept a roofing job from someone who cannot provide proof of their licensing and insurance. As home improvement service providers ourselves, we understand the importance of being fully licensed and bonded for everyone’s safety.
Is their pricing reasonable?
It’s always important to remember that pricing isn’t everything. If you hire a contractor to fix or replace your Indy roof because they’re the cheapest option, you may be left with an unsatisfactory job. Instead, see which companies offer free estimates or other deals during the quoting process. After gathering multiple estimates, compare the options so you can confidently make an informed decision.
At White Oak Construction, we value honesty, integrity and professionalism and offer all potential customers free estimates — regardless of the requested service — so they can have an honest answer right away and offer flexible financing options. Plus, we provide an industry-leading warranty that gives you peace of mind that we’ll stand behind our work and your new roof’s needs.
How do they handle unsatisfied customers?
Even the most organized, carefully planned jobs can end up with errors. When mistakes happen, it’s important to see how companies handle the problem. Are they willing to make repairs right away? Will you sit on hold for hours and wait weeks before someone comes out to look at the issue? Make sure you hire someone who is willing to handle unexpected repairs and will do whatever it takes to resolve feelings of dissatisfaction.
What is their communication like?
Based on your interactions with different roofing companies so far, we recommend assessing their communication. Do they respond to your inquiries in a reasonable amount of time? How do they speak to you? Are they polite? If any of the companies you’re talking to do not reflect the timeliness and customer service you prefer, take them off your list and focus on the remaining who do.